Privacy Policy

We respect our visitors' right to privacy and therefore treat them with transparency, integrity and confidentiality.

We also respect Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data and which repeals Directive 95/46/EC (General Data Protection Regulation).

The Entity responsible for the data collected on the consultadireta.pt website is the company Doutor Em Casa, Serviços de Saúde, Lda, Lda headquartered at Rua da Bogalheira, Nº 163 4950-850 Monção.

Contact email: info@consultadireta.pt

We collect and process data when using forms, during the booking and payment process for video consultations and when using the website in general for statistical and/or advertising purposes.

Contact / application forms

If you choose to use our contact forms, the data you provide will be sent to our email, and will only be used to respond to your message. We do not store personal data of users who have used contact forms without their consent.

User registration and appointment scheduling

When registering on our website and booking a video consultation, we will store all data provided by you, including personal data. This data is necessary for us to process the appointment and the respective invoice for your payment.

This data is processed with your consent and is not shared with third parties. The data will be stored as long as our relationship maintains or for the period necessary to comply with legal obligations.

Data for statistical purposes

When visiting our website, anonymous data will be collected for statistical purposes, such as the page you are visiting, the origin that led you to visit that page, the links clicked, your geographic location, etc. Your IP or other personal data is not collected. This data helps us to understand the preferences of our audience and thus improve our service.

We use the Google Analytics tool to collect this data.
This data is only collected with your consent.
Access to this data is granted exclusively to authorized persons.

To learn more about how Google processes this data: Google – Privacy and Terms of Use.

Data for Marketing Purposes

When visiting our website, data may also be collected for marketing purposes. This data is used for RE marketing and search ads or suggestions on social media.

For this we can use “Google Ads” or “Ads Manager da Meta (Facebook)”.

This data is only collected with your consent.
Access to this data is granted exclusively to authorized persons.

To learn more about how Google processes this data: Google – Advertising - Privacy and Terms of Use.
To learn more about your privacy on Facebook: Your Privacy on Facebook

The user of the website is the owner of his personal data and therefore has the following rights:

• Right to request access to personal data
• Right to request its rectification or deletion
• Right to request limitation or to object to your treatment
• Right to data portability
• Revocation of the consent given

If you wish to request the removal of your personal data from our website, you can do so by email info@consultadireta.pt.

Data necessary for billing and accounting purposes or which are subject to being stored for legal reasons will not be affected.

We use security measures to protect the data we hold against manipulation, loss, destruction, access by unauthorized persons or against unauthorized disclosure. Our security procedures are continuously improved as new technologies become available.

Despite our commitment to the security of your data, we are aware that no website is immune to possible violations. If this happens, we undertake to notify you as soon as possible.

The pages of our website consultadireta.pt use internal system cookies and third-party cookies.

What are cookies:

A cookie is a small file containing a tag that is sent by a web server to a browser and then stored by the browser. The tag is then sent back to the server each time the browser requests a page from the server.

A cookie can be permanent or session: a permanent cookie will be stored by a browser and will remain valid until its expiration date; a session cookie, on the other hand, will expire when the browser is closed.

What cookies we use:

System cookies

We use several cookies necessary for the management of website forms and video appointments. These cookies are necessary for the website to function properly.

Statistical Cookies (Third Party Cookies)

We use statistical cookies (Google Analytics) for the purpose of anonymous statistics on the use of our website.
These cookies can be denied by the user in the cookie warning window and in the “Statistics” option.

Marketing Cookies (Third Party Cookies)

We may occasionally use Marketing Cookies (Google Ads and/or Facebook) to promote our website.
We also use Cookies in our chat for customer support (Tidio).
These cookies can be denied by the user in the cookie warning window and in the “Marketing” option.

How to configure cookies in browsers:

Most browsers allow you to accept, refuse or delete cookies, for example:

Manage the use of cookies in Chrome:

1. Click on the “Personalize” menu;
2. Click on the “Show advanced settings” option;
3. Click the “Content Settings” button within Privacy.
4. Customize settings about cookies.

Manage the use of cookies in Firefox:

1. Click on the “Tools” menu and then “Options”;
2. Click on the History menu and choose “Use custom settings for history”;
3. Choose your settings.

Manage the use of cookies in Edge:

1. Click on the “…” menu and then “Settings”;
2. Click on the “View advanced settings” button;
3. In the “Cookies” option, choose your settings.

 

Última atualização: 02/12/2022